Contract Renewal Evaluations

* QA Name * Date of Call * SDM Name * TM Name * SP Name * CLI * Call found? * AHT Acheived * Has the customer agreed to the renewal? * Was contract start date and length covered? * Was MRC explained for and after promotion? * Was the cooling off period discussed? * Was the Cancellation fee discussed? * Was the Scipt covered? - Non Compliance * Compliance Breakdown * First saving option offered * Save option accepted * First contract option offered * Contract option accepted Additional Information