FEDERAL CREDIT UNION
P.O. Box 0000, City, ST, 12345-1234
| Phone: 123-456-7890 | Fax: 123-456-7890 |
www.Credit_Union.org
Member Satisfaction Survey
How would you rate the professionalism and knowledge of the staff at Credit Union?
1 (Poor)
2
3
4
5 (Excellent)
Transactions are conducted accurately and efficiently.
1 (Poor)
2
3
4
5 (Excellent)
When you have a problem at the Credit Union, how is the quality of the resolution?
1 (Poor)
2
3
4
5 (Excellent)
When conducting your business at Credit Union, do you have the feeling that your business is appreciated?
1 (Never)
2
3
4
5 (Always)
How would you rate your overall service experience at Credit Union?
1 (Poor)
2
3
4
5 (Excellent)
How would you rate the cleanliness and appearance of the branches?
1 (Poor)
2
3
4
5 (Excellent)
How would you rate the staff at Credit Union on making you feel welcome at the branches?
1 (Poor)
2
3
4
5 (Excellent)
How would you rate your overall satisfaction with Credit Union?
1 (Poor)
2
3
4
5 (Excellent)
How likely are you to refer a friend/family member to Credit Union?
1 (Not Likely)
2
3
4
5 (Very Likely)
Which access point do you use to conduct business on your accounts?
Marietta Branch
KSU Branch
Towne Lake Branch
Call Center/MAPS
Telephone Banking/MARS
Internet Banking/access.Credit Union
Paulding County Branch
How likely are you to get your next loan at Credit Union?
1 (Not Likely)
2
3
4
5 (Very Likely)
Additional Comments
Your Gender
Male
Female
Age
Under 25
25-34
35-44
45-54
55 and Over
Name
Account Number
E-mail Address